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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I have my laptop plugged into power always. When I have been

Customer Question

I have my laptop plugged into power always. When I have been checking the power in it I receive the message 4% available plugged in not charging. How do I get it to recharge?
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: It is HP Envy 171- k000 CTO
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through a web browser
JA: What troubleshooting have you tried?
Customer: I haven't tried any.. I am a technical dinosaur
JA: Anything else you want the email expert to know before I connect you?
Customer: Only how to start the recharging?
Submitted: 9 months ago.
Category: Email
Expert:  Randy Computer Tech replied 9 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this. This sounds like the power adapter may have failed. Check the adapter at the black box in the middle of the cord and see if it has a green light lit on it. Also be sure that the cord going from the black box to the wall is secure at the wall outlet and the adapter black box.

You can reply to me here by typing in the box below please.

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