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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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When I click on some of my email messages it says message

Customer Question

when I click on some of my email messages it says message cannot be found
JA: Just to clarify, what email service provider are you using?
Customer: windows live through Shaw
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: lap top
JA: What troubleshooting have you tried?
Customer: Nothing as I donè know what to do
JA: Anything else you want the email expert to know before I connect you?
Customer: also have problem with facebook, th friends list has disappeared
Submitted: 11 months ago.
Category: Email
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Before I can provide you detailed solution to this, please tell me the following:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. What email address are you using in your Windows Live Mail 2012 program?
  3. Have you tried to access your emails using a web browser like Internet Explorer, Edge, Chrome or Firefox to see if the problem is happening there as well?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 11 months ago.
windows 10
3. no. dont know how. Do NOT connect as I cannot afford that. Please cancel this now & refund $5
Customer: replied 11 months ago.
cannot afford this, I thought it was only $5. Please cancel refund $5
Expert:  Jess M. replied 11 months ago.

Thank you for writing back and I am very sorry about the confusion. I respect your decision if you d not want to continue with my help.

Here is the link about refunding:

If you change your mind and would like to continue, just let me know any time.

Thank you for using our service.

Best regards,