How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 9713
Experience:  Computer Technician
62741268
Type Your Email Question Here...
Randy Computer Tech is online now
A new question is answered every 9 seconds

My google is not working on iphone......says safari could

Customer Question

my google is not working on iphone......says safari could not open the page because the serve stopped responding....but my computer works fine....Karen
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: ATT phone...6+ i guess...have had one year
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: one the phone on Google....it is my pathway to life :)
JA: What troubleshooting have you tried?
Customer: clearing out any underlying garbage by pushing the squares in lower left and I really don't dont how to tell you...I have a doctorate but I am from the dinoseur generation and I don't know Geek language....only medical language
JA: Anything else you want the email expert to know before I connect you?
Customer: HELP (###) ###-#### ***@******.***
Submitted: 8 months ago.
Category: Email
Expert:  Randy Computer Tech replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Follow these steps on the iPhone>

  • tap Settings > Safari > Advanced > Website Data > Remove All Website Data.
  • then check for normal operation.

If that fails then please follow these steps>

Step 1:
Tap Settings.

Step 2:
Tap General.

Step 3:
Scroll down to the bottom of the page and tap Reset.

Step 4:
Tap Reset Network Settings.

Step 5:
You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.

Step 6:
Wait while your iPhone resets its network settings.

Once the reset process is done, your network settings will return to its factory default settings. Your iPhone will also automatically restart. Then check.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

Expert:  Randy Computer Tech replied 8 months ago.

did that work for you?

Expert:  Randy Computer Tech replied 7 months ago.

Please let me know if you need more help with this.

Related Email Questions