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bbao, IT Consultant
Category: Email
Satisfied Customers: 480
Experience:  CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Can't get into my email and don't remember my password. also

Customer Question

can't get into my email and don't remember my password. also can't erase my emails at all
JA: When did you last reset your username and password?
Customer: don't remember and can't find where it was written down
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on a lab top
JA: What troubleshooting have you tried?
Customer: that is my problem since I am not computer savvy
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Email
Expert:  Viet - Email Tech replied 8 months ago.


I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can you please confirm your full email address?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 8 months ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  bbao replied 8 months ago.
> so can't erase my emails at all
Can you please clarify what you need to erase you emails? Are you referring to emails on your server via web or those on your computer?
Please also advise your email provider, such as Microsoft, Google or Yahoo?

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