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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I'm actually writing about my husband's gmail account, which

Customer Question

I'm actually writing about my husband's gmail account, which he is having trouble sorting: his mail seems to arrive in no order whatsoever: not by date, nor name, not own, on the other hand, is automatically sorted chronologically under 3 categories: Primary, Social and Promotions. How can we do that for him?
JA: How long have you had this issue with your Gmail account?
Customer: At least a couple of years: that's why I'm trying to resolve it, he doesn't seem willing or able! IT's driving me nuts!
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On a desktop computer.
JA: What troubleshooting have you tried?
Customer: I don't see any place on the gmail inbox page to selecct anything that might help.
JA: Anything else you want the email expert to know before I connect you?
Customer: That's all I can think of for the moment...I hope I'm not going t have to explain this again?!
Submitted: 10 months ago.
Category: Email
Expert:  Jason Jones replied 10 months ago.

I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,


P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Customer: replied 10 months ago.
Expert:  Jason Jones replied 10 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.