How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask derrickonline Your Own Question
derrickonline
derrickonline, Information Systems Manager
Category: Email
Satisfied Customers: 979
Experience:  15 Years Information Technology Experience.
22792886
Type Your Email Question Here...
derrickonline is online now
A new question is answered every 9 seconds

Mother is terminally ill and a person not related went in

Customer Question

Mother is terminally ill and a person not related went in her email account and deleted all e-mail from her aol account then emptied the trash can there was legal docs and other important docs in those emails now we don't know what to do
JA: How long have you had this issue with your A.O.L. account?
Customer: We believe they were deleted on November 3rd
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Phone
JA: What troubleshooting have you tried?
Customer: We haven't this is our first attempt to recover
JA: Anything else you want the email expert to know before I connect you?
Customer: No we just need the emails restored
Submitted: 9 months ago.
Category: Email
Expert:  derrickonline replied 9 months ago.

I'd be more than happy to assist you. Unfortunately once that individual emptied the trash, the items are lost forever. I know that's not the answer you're looking for but those are the facts. Since AOL is providing email as a free service, they have no obligation to restore email from backups. However there's no harm in asking AOL support by clicking HERE. When you rate my answer I hope you'll rate it based on my helpfulness and not the fact that we cannot restore deleted email. Please don't shoot the messenger!