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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot send out any emails it says time out. It should be

Customer Question

I cannot send out any emails it says time out. It should be able to send 4 pictures and a message?
JA: Just to clarify, what email service provider are you using?
Customer: iinet provides the internet while modzilla thunderbird is the email
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser desktop right now
JA: What troubleshooting have you tried?
Customer: turning the modem off and on again
JA: Anything else you want the email expert to know before I connect you?
Customer: not really just to send some emails
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the total file size of the 4 pictures you are attaching to the email? Sending attachments can affect the sending process since it needs to be uploaded first before sending the email. Hence, if the files are huge, it can take some time to upload, thus the timeout.
Please let me know by replying to me here so that I can help you further.

Best regards,

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