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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Error message Couldn't load XPCOM. Thunderbird does not

Customer Question

Hi Pearl Error message Couldn't load XPCOM. Thunderbird does not work. Mark
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Earthlink.net
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser
JA: What troubleshooting have you tried?
Customer: Nothing yet
JA: Anything else you want the email expert to know before I connect you?
Customer: other than the problem everything has been OK.
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Richard replied 9 months ago.

Hi there and welcome

Please let me know when you wish to continue