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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My e mail is. I'm trying to get into a chat room with

Customer Question

My e mail is***@******.***. I'm trying to get into a chat room with someone regarding my account. I have a severe hearing problem and can't use the phone
JA: Have you contacted anyone about your account?
Customer: Yes. I had a cousin call and they gave me a price of 140.48 for my bundle. I got my bill but the price didn't change.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My e mail is on my computer. I'm 92 year old and am not up to date on all the new technology so please bear with me.
JA: What troubleshooting have you tried?
Customer: I'm not having any problem with my e mail. I just want to know why my bill wasen't adjusted to the price that was given.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Email
Expert:  Kris Rodgers replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 10 months ago.

What's the issue you are having?