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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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One particular and important sender always goes to Junk no

Customer Question

one particular and important sender always goes to Junk no matter what I try, it is not junk how can I get it not to go to junk on my Mac
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: mac book air Mac OS sierra
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: from my mac book air or phone but they all go to junkI use the mac email app
JA: What troubleshooting have you tried?
Customer: I have done everything to stop it fro junk including four times having Apple car talk cover the compter now they say it is a google problem that makes it junk because my address is Google
JA: Anything else you want the email expert to know before I connect you?
Customer: thats it I have tried everything
Submitted: 8 months ago.
Category: Email
Expert:  Jason Jones replied 8 months ago.

I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,


P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Customer: replied 8 months ago.
I don't want to marry you just get one email not to be junk if y ou can't do that for $5 then I don't want your help
Customer: replied 8 months ago.
I dont understand what you want me to do now
Expert:  Jason Jones replied 8 months ago.


I don't understand your last post. The total cost of this question is $42, which you have already been charged. Do you want me to send this up for a full refund?

- Jason

Customer: replied 8 months ago.
give me a full refund and I give up
Expert:  Jason Jones replied 8 months ago.

Thank you.