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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I am unable to enter my new password. I do not understand

Customer Question

I am unable to enter my new password. I do not understand difference between Hotmail, g mail, cell phone and desk tip are both blocked.
JA: How long have you had this issue with your Hotmail account?
Customer: weeks.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and desk top to save and print.
JA: What troubleshooting have you tried?
Customer: I went to Microsoft Hotmail account and set new password ***** 15 minutes ago
JA: Anything else you want the email expert to know before I connect you?
Customer: I think you get the idea of my limited understanding. Thank you
Submitted: 9 months ago.
Category: Email
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me the exact message you get when you fail to sign in please?

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