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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to get back on my gmail account and can not

Customer Question

Hi i am trying to get back on my gmail account and can not access it
JA: How long have you had this issue with your Gmail account?
Customer: for about a week ive tried everything and get it to work
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: i can not remember my password ***** had my number changed and can not remember my back up email. ive tried everything
JA: Anything else you want the email expert to know before I connect you?
Customer: I really need back on this email it has very important documents i need
Submitted: 8 months ago.
Category: Email
Customer: replied 8 months ago.
I cannot remember my back up email, and I have some very important documents I need on the gmail account***@******.***. Ive had my number changed recently also so i couldnt do it that way either. Ive tried everything please help me.
Expert:  Martin replied 8 months ago.

Hello and welcome.

Do you usually enter your password ***** access your email or is it signed in automatically?

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