How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

On my laptop I lost my hotmail account. My wife has an msn

Customer Question

On my laptop I lost my hotmail account. My wife has an msn account and when i try to sign in it overrides to her account. About a week ago i got an email saying that my hotmail account would be gone in 48 hours - I thought it was bogus so i did nothing. On my other devices its still there, but this one has all my files, etc.
JA: How long have you had this issue with your Hotmail account?
Customer: About a week
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I google it
JA: What troubleshooting have you tried?
Customer: Not much I was going to phone a tech support
JA: Anything else you want the email expert to know before I connect you?
Customer: Is this a problem with the revamping of Outlook?
Submitted: 11 months ago.
Category: Email
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Microsoft's re-branding to Outlook has caused some confusion among users.

Can we do a screen sharing session and I can help you directly?

Customer: replied 11 months ago.
Ok
Expert:  Byron replied 11 months ago.

Thank you. Can we schedule a time to do this?