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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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On my laptop I lost my hotmail account. My wife has an msn

Customer Question

On my laptop I lost my hotmail account. My wife has an msn account and when i try to sign in it overrides to her account. About a week ago i got an email saying that my hotmail account would be gone in 48 hours - I thought it was bogus so i did nothing. On my other devices its still there, but this one has all my files, etc.
JA: How long have you had this issue with your Hotmail account?
Customer: About a week
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I google it
JA: What troubleshooting have you tried?
Customer: Not much I was going to phone a tech support
JA: Anything else you want the email expert to know before I connect you?
Customer: Is this a problem with the revamping of Outlook?
Submitted: 11 months ago.
Category: Email
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Microsoft's re-branding to Outlook has caused some confusion among users.

Can we do a screen sharing session and I can help you directly?

Customer: replied 11 months ago.
Expert:  Byron replied 11 months ago.

Thank you. Can we schedule a time to do this?