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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Yesterday I upload new aol update and got hacked. I just got

Customer Question

yesterday I upload new aol update and got hacked. I just got passoword changed but my setting or wrong. new mail going to delete
JA: How long have you had this issue with your A.O.L. account?
Customer: yesterday, after uploading updates from aol. emails started going out to my contract list asking for money
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: apple phone or iPad sometime MacBook air
JA: What troubleshooting have you tried?
Customer: I got a new password ***** reset it was told by aol that the setting are needed to be fix
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  Cory replied 9 months ago.

Welcome, I am Cory. Thank you for asking your question today.

You can access the email account, but it is going to trash?

Customer: replied 9 months ago.
Now it has my password ***** again
Expert:  Cory replied 9 months ago.

Are you on the MacBook Air?

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