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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot remember my g mail password, I opened the g mail

Customer Question

Cannot remember my g mail password
JA: How long have you had this issue with your Gmail account?
Customer: I opened the g mail account last year never used it
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Both phone & tablet but I use y mail got the g mail to have it too & forgot password
JA: What troubleshooting have you tried?
Customer: They sent me a six digit number on my y mail to type in but it won't work
JA: Anything else you want the email expert to know before I connect you?
Customer: That's it
Submitted: 11 months ago.
Category: Email
Expert:  Kris Rodgers replied 11 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 11 months ago.

How long have you had the gMail account?

Are you accessing it via a pc?

Customer: replied 11 months ago.
I've had my g mail account for about a year did not use it and forgot my password
Customer: replied 11 months ago.
Hello
Expert:  Kris Rodgers replied 11 months ago.

No problem.

Do you know all the info?

Customer: replied 11 months ago.
If I had the information i would not be here
Expert:  Kris Rodgers replied 11 months ago.

I mean recovery info, without some of it you cannot recover it.

I am only trying to help.

Customer: replied 11 months ago.
Ok what can I tell you I've been given a six digit number on my y mail but it won't work
Expert:  Kris Rodgers replied 11 months ago.

What does it say when you input it?

Customer: replied 11 months ago.
It says that they can't access it for me
Expert:  Kris Rodgers replied 11 months ago.

Could I connect for a look?

Customer: replied 11 months ago.
No
Expert:  bbao replied 11 months ago.

> I've been given a six digit number on my y mail but it won't work

I think the email address receiving the code is another email box of you. Does this mailbox have any relation with the Gmail account to be recovered? Say, is this email address in the Gmail account's Contacts?

You mentioned you also access you email using your tablets. Is the Gmail address still accessible (without giving password) on any of your mobile devices such as your cell phone or tablet? Or any computer where you no need to access the Gmail without giving the password (though you don't know the password).

Expert:  bbao replied 11 months ago.

Just helped another customer successfully recovered her Gmail account this morning. Her account was in similar situation like yours, password ***** unknown but Gmail was still accessible on her tablet.

Expert:  bbao replied 11 months ago.

Hello, any feed back please?