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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Changing internet services att to xfinity and want to keep

Customer Question

changing internet services att to xfinity and want to keep my email folders intact
JA: Just to clarify, what email service provider are you using?
Customer: but would like to download to my computer
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 9 months ago.

Before switching to a new service provider please backup all your emails or else you will have no access to them if your email is based on ISP.

Customer: replied 9 months ago.
okay - thank you
Customer: replied 9 months ago.
why was I just charged an additional 37 I didn't agree to the free trial?
Expert:  michelleclive replied 9 months ago.

If you ask me about billing i will not be able to answer that because we do not have access to customer info due to privacy policy.
Customer care can help you answer your billing question.