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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I click on my e-mail con and it automatically opens puts in

Customer Question

I click on my e-mail con and it automatically opens puts in my user name and password ***** away we go. I do not want that. That is why I have (had) my gmail account password ***** Now What?
JA: How long have you had this issue with your Gmail account?
Customer: Jusat today not sure how it happoened
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: well I have e-mail on my phone that always opens but on my computer I have to login and type my password. But not anymore
JA: What troubleshooting have you tried?
Customer: i think everything I am not the best tech person
JA: Anything else you want the email expert to know before I connect you?
Customer: no that's it
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Please clarify to me a little bit of what exactly do you want to achieve:

  1. Do you want for your email program to automatically load your email without entering your username and password?
  2. Or is it doing exactly that right now and you do not want it, and instead you want to enter your username and password ***** and every time you open the email program?

Please let me know by replying to me here so that I can help you further.

Best regards,

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