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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your Yahoo email address so that I can check its status and recovery options?Please let me know by replying to me here so that I can help you further.
Thank you for the information. Please give me a moment to check its status and recovery options
Can you please tell me your previously used password ***** this Yahoo account?
Ok then, your known password ***** not be helpful.
I am trying the reset process and you have a recovery email on file shown below:
p******61 @ gmail.com
Do you recognize this email? If yes, do you still have access to this email?
Can you tell me the full Gmail address then so that I can check it too? It will be easier to recover your Yahoo account if you can access the associated Gmail account.
Ok. If we cannot access your Gmail account, recovery of the Yahoo account will be close to impossible. The reason? You need to pass its online verification process -- you need to provide matching information about your account. Failure to do so means being locked out from the account for good.
Did you use an email program like MS Outlook to download and store your emails in your computer? Or was just using a web browser all the time?
For the Gmail account, do you recognize this mobile phone number?
If yes, do you still have this mobile phone?
This is your Gmail security question:
What was your first phone number?
Unfortunately, the Gmail account is no longer recoverable due to the missing recovery information on the account. And so with your Yahoo Mail account. I am really sorry about this but your best chance of recovering it is through the recovery email which is unfortunately no longer active.
Your last option is to submit the recovery form. I believe you have done it already, right?
Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee ($5) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
However, the success of this recovery does not depend on me. I should tell you that upfront. The success on the recovery solely depends on the information you provide in the recovery form.Please let me know if you want this remote option.Best regards,Jess
I am very sorry if I was not able to help. It should be the remote session with you that could conclude if recovery is possible or not.
Anyhow, we guarantee our service and you can process if refund if you want. Here is the link about refunding:
Thank you for using our service.