Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I received an urgent message from Microsoft that my computer…

Customer Question
I received an urgent...

I received an urgent message from Microsoft that my computer had been infected by a malware.I was given a number to call but in making the call decided to end it because i was not sure that i was speaking to a microsoft representative.How do you determine the legitimacy of the call

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Dell Inspiron not sure of the model and windows 10

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Not really any.Only made the call i referred to but cut it off.

Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
11/8/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,845
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. That was certainly a fake message. It was a scam in order to get your money and/or your information in order to do frauds. Microsoft and any legitimate company would never call you automatically for any computer support. When you have a computer issue, you would contact a support company yourself.

Please always ignore any email message or popup message or phone call that you do not know or that you are not expecting.

- Do you have any further question? And/or do you need help with any computer issue today?

Please reply at the box below to continue. Thank you,

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,845
40,845 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

Viet - Email Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I got an e-mail from msn saying they got a request to close
I got an e-mail from msn saying they got a request to close my account and in 12 hours everything will be gone from my computer that has to do with msn. Is this for real? HELP!!!! … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
I keep getting imap.gmail.com. how do I get around it. Web
I keep getting imap.gmail.com. how do I get around it … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
Can I get a Helper that's going to really help me find my
Can I get a Helper that's going to really help me find my email account that I deleted by mistake… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am getting a message saying it is Microsoft tech support
I am getting a message saying it is Microsoft tech support saying my computer has been blocked and asking me to call(###) ###-#### Is this legitimate? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I would like to have contact with regard to getting two
I would like to have contact with regard to getting two copies of … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Received a telephone call about my e-mail being compromised.
received a telephone call about my e-mail being compromised. no phone number was given. Is this a scam? … read more
Cody
Cody
Computer Science
2,387 satisfied customers
Not arriving on my computer but I know I have email because
not arriving on my computer but I know I have email because I get it on my iphone … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
Is Window Technicail dept. calling customers to fix stopped
Is Window Technicail dept. calling customers to fix stopped programs, the number given me is(###) ###-####… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am having trouble sending attachments that I have scanned
I am having trouble sending attachments that I have scanned into my computer … read more
Moses C
Moses C
Bsc
775 satisfied customers
I have internet connectivity but cannot get my msn page to
I have internet connectivity but cannot get my msn page to come up when I hit my internet button on my computer. MSN page usually comes up. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Set up a new Dell Inspiron with window 10. I was e-mailed a
set up a new Dell Inspiron with window 10. I was e-mailed a code to establish my e-mail, but I can't open the inbox, in matter of fact, I can't find the icon. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
I cannot remember my password even though I enter my phone
I cannot remember my password ***** though I enter my phone number anf=d the answer to secret question. I urgently to reconnected because my family is in Mexico on holiday, I am 94 years old with a bi… read more
Michael Norman
Michael Norman
Director of Technology
Master of Business Administration
78 satisfied customers
I can't get into my google account also i bought a $25.00
i can't get into my google account also i bought a $25.00 gift-card and its telling its a wrong code number. PLEASE HELP ME THANK YOU … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have been trying to get into my account for 4 days and it
i have been trying to get into my account for 4 days and it keeps telling me i'm not providing enough information. I've just started a new job and really need access to my emails. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I was on windows 7 before upgrading to Win 10. While on 7 I
I was on windows 7 before upgrading to Win 10. While on 7 I had 2 logons; the first was***@******.*** and the other was [email protected] outlook.com. I currently use***@******.***. When I try to buy an app or… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
A flash came up on my computer that my computer has been
a flash came up on my computer that my computer has been effected by a Virus - was given the name of employee Shawn Miller - employee ID 142451 , Seattle, Washington - to contact to clear up phone # o… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to fix my grandaughters computer. I have cleared
I am trying to fix my grandaughters computer. I have cleared out viruses and set it back up am kicked out of the google account when I entered her birthdate which is 11. We dont need an all in one goo… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I have not received yahoo emails for more than a day. I can
I have not received yahoo emails for more than a day. I can send, but not receive. Moreover, not all emails that have been sent to me have gotten to me. I looks like my Yahoo email was hacked. I searc… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x