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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have an existing gmail account that I created a few years

Customer Question

I have an existing gmail account that I created a few years ago maybe jan of 2005 and the last time I opened it was 2012 or 2013 and I used the the cell number of 662 374 3400 to have g mail send me a code to enter and that allowed me to reset my pass word . now that I am working again I am in need of opening the gmail account and it very important that I get it back opened for my daily use at work and home and also because I have some saved important past received and sent mail that is very important to me that I recorver thanks ray
JA: How long have you had this issue with your Gmail account?
Customer: for a week this time
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: cell phone
JA: What troubleshooting have you tried?
Customer: answering the security question
JA: Anything else you want the email expert to know before I connect you?
Customer: I am at a loss and need your help
Submitted: 10 months ago.
Category: Email
Expert:  Jess M. replied 10 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me your problem Gmail account so that I can check its status and recovery options?
Please let me know by replying to me here so that I can help you further.

Best regards,