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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot get into my yahoo email. I know I messed up

Customer Question

I cannot get into my yahoo email. I know I messed up somehow, and I would like to use the password ***** have used for years, but it will not let me in.
JA: How long have you had this issue with your Yahoo account?
Customer: Past 24 hours
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none. I was supposed to get a new way to get a new password (forgot password?) but since then, boo hoo. It was supposed to get sent to my g mail (alternate) but then I was unable to get into both accouonts.
JA: Anything else you want the email expert to know before I connect you?
Customer: I am so upset I can't think. Please be advised that I have a brain tumor and I process information very slowly. Thanks. did you vote????
Submitted: 9 months ago.
Category: Email
Expert:  Jess M. replied 9 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac?

Can you please tell me your problem/locked Yahoo Mail account so that I can check its status and recovery options?
Please let me know by replying to me here so that I can help you further.

Best regards,

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