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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I can't remember my password and would lie to change it,

Customer Question

I can't remember my password ***** would lie to change it
JA: When did you last reset your username and password?
Customer: years ago I have been with aol 20 years at least
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: none, I don't know how to get to the password ***** seems to have changed
JA: Anything else you want the email expert to know before I connect you?
Customer: no thank you
Submitted: 9 months ago.
Category: Email
Expert:  Randy Computer Tech replied 9 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

Expert:  IT Miro replied 9 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

I will do my best to check for all possible options for you to regain access to your e-mail account and will let you know what to do. Please type your AOL e-mail address here so that I can check it.

Thanks,
IT Miro

Expert:  IT Miro replied 9 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 9 months ago.

Hello!

Let me know if you were able to receive my messages.