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I am trying to DELETE my gmail account but RETAIN/ACCESS…

Customer Question
I am trying to...

I am trying to DELETE my gmail account but RETAIN/ACCESS youtube. need help please!

Technician's Assistant: How long have you had this issue with your Gmail account?

For months, it delivers non-accepted messages to my university account.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I have not used it for years, but it's never just popped up as it has lately.

Technician's Assistant: What troubleshooting have you tried?

Not much. I simply want OUT of my Gmail account and am looking online for help

Technician's Assistant: Anything else you want the email expert to know before I connect you?

No thank you.

Submitted: 1 year ago.Category: Email
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Answered in 3 minutes by:
11/8/2016
Email technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Is your Google account ending with @gmail.com? Also, are you still able to login to the said account right now?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Customer reply replied 1 year ago
the account ends in gmail.com I was unable to get into gmail just now.
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you for writing back with that information. Is this the first time that you are NOT able to access your Gmail or Google account? Also, is your password ***** accepted?

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Customer reply replied 1 year ago
no thanks. so that's the catch.
ca
Email technician: Jess M., Computer Support Specialist replied 1 year ago

I don't understand your last reply.

Is this the first time that you are NOT able to access your Gmail or Google account? Also, is your password ***** accepted?

I am asking this because, you will NOT be able to delete an account with Google if you are NOT able to login to it.

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Customer reply replied 1 year ago
It seems to accept my password ***** fine, but i get bounced around in the questions. This is NOT the first time i have logged on, but as mentioned, it has been several years. I have Only used an academic 'edu' account for 20 years. recently Microsoft has been denying emails this way :
DELIVERY HAS FAILED TO THESE RECIPIENTS OR GROUPS:***@******.***
THE EMAIL ADDRESS YOU ENTERED COULDN'T BE FOUND. PLEASE CHECK THE RECIPIENT'S EMAIL ADDRESS AND TRY TO RESEND THE MESSAGE. IF THE PROBLEM CONTINUES, PLEASE CONTACT YOUR HELPDESK.THE FOLLOWING ORGANIZATION REJECTED YOUR MESSAGE: MX.GOOGLE.COM."
Email technician: Jess M., Computer Support Specialist replied 1 year ago

Thank you for writing back with that information. So is this***@******.*** account that you are trying to delete then?

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Customer reply replied 1 year ago
I thought i made it clear, but thank you for verifying.
cac
Email technician: Jess M., Computer Support Specialist replied 1 year ago

If you want to delete this Gmail account, you need to first be able to login to it or access it using a web browser. So the goal now is to recover the Gmail account in order to delete it.

Have you tried the recovery procedures already? It is asking for your Hometown name

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Category: Email
Satisfied Customers: 2,556
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