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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 9794
Experience:  Computer Technician
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The icon on one of my regular email contacts has changed

Customer Question

Hi the icon on one of my regular email contacts has changed from yellow to a blue 'face' just wondering why that would be? Thanks
JA: Just to clarify, what email service provider are you using?
Customer: gmail sorry
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone Samsung
JA: What troubleshooting have you tried?
Customer: nothing as yet its strange its the only one that has changed.
JA: Anything else you want the email expert to know before I connect you?
Customer: would it be because the person has blocked me? don't think this is the case
Submitted: 10 months ago.
Category: Email
Expert:  Randy Computer Tech replied 10 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

.

Customer: replied 10 months ago.
no thankyou I access my email from my ph. I would just like a reason as to why this might be happening
Customer: replied 10 months ago.
I don't want you to connect just reply please
Expert:  Randy Computer Tech replied 10 months ago.

okay, no problem. What is the model of your phone please?

Customer: replied 10 months ago.
No!!!!! just reply I paid the $5
Expert:  Randy Computer Tech replied 10 months ago.

okay, no problem. What is the model of your phone please?

Customer: replied 10 months ago.
Samsung 5
Customer: replied 10 months ago.
are you there
Expert:  Randy Computer Tech replied 10 months ago.

yes, the varying colors of the contacts are random on the Galaxy S5.
Each time you add a contact it selects the next color in the sequence...
Blue, Green, Orange, Orange

Expert:  Randy Computer Tech replied 10 months ago.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

Customer: replied 10 months ago.
this one has always been yellow with the initial of the person..Now it is just blue with just the face? It has only just changed no other contacts changed
Expert:  Randy Computer Tech replied 10 months ago.

okay, the icon may have be from their google account if they added one recently. It could have changed to that from a generic icon.

Customer: replied 10 months ago.
would this happen if they blocked me?
Expert:  Randy Computer Tech replied 10 months ago.

no,

Customer: replied 10 months ago.
thankyou for your help
Expert:  Randy Computer Tech replied 10 months ago.

your welcome!

please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!