How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I had an identity fraud problem with my credit card. It was

Customer Question

I had an identity fraud problem with my credit card. It was temporarily blocked. It now has been re-instated and is valid. Your records seem to still have it blocked. I'm a good customer and I am hungary. Can you help?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: desk top web browser.
JA: What troubleshooting have you tried?
Customer: I just tried to re-order thinking that Citicard had re-validated my card number.
JA: Anything else you want the email expert to know before I connect you?
Customer: I have a zero balance on my card since I pay in full each month.
Submitted: 11 months ago.
Category: Email
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me, which online service is your card still blocked?
Please let me know by replying to me here so that I can help you further.

Best regards,