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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My user ID and Password get a invalid message. Could it be

Customer Question

My user ID and Password ***** a invalid message. Could it be that my account is not charging to my credit card? We
JA: Have you contacted anyone about your account?
Customer: My husband had to change his credit card due to fraud, but mine is the same.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Phone through to the Rush Limbaugh APP
JA: What troubleshooting have you tried?
Customer: Just typing in my password ***** and over. It worked this am.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Email
Expert:  Randy Computer Tech replied 8 months ago.

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Do you share the apple id with your husband?

What is the username/email please?

You can reply to me here by typing in the box below please.

Customer: replied 8 months ago.
No
rmuirmag14***@******.***
Password:
4Msr.lePr
Expert:  Randy Computer Tech replied 8 months ago.

okay, thank you. What is your Birthday please?

Customer: replied 8 months ago.
No
Expert:  Randy Computer Tech replied 8 months ago.

okay, I can send a password ***** to your email or verify your apple id with the security questions. If you want to do it with the questions I will need your birthday, month day year. And then we will need to answer two of the security questions.

Customer: replied 8 months ago.
Cancel my request
Expert:  Randy Computer Tech replied 8 months ago.

okay.

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