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I've been trying to login for hours last night and again

Customer Question
this morning. I keep being...
I've been trying to login for hours last night and again this morning. I keep being told a code will be sent to my email to change my password.THE CODE NEVER ARRIVES AT MY HOTMAIL. David J Capers***@******.***
JA: How long have you had this issue with your Hotmail account?
Customer: The issue is not with my email. The issue is with FACEBOOK. I have no other problems with Hotmail EXCEPT Facebook! I think this started yesterday.I don't remember it before. My computer keeps my password, but Facebook is saying it was changed 67 months ago. Had my password ***** changed my computer would know it.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My laptop
JA: What troubleshooting have you tried?
Customer: What are you asking you mean troubleshooting Facebook? I have tried resetting my password ***** times. To no avail!
JA: Anything else you want the email expert to know before I connect you?
Customer: How can I get logged back in to my FB account. This is silly and exasperating.
Submitted: 1 year ago.Category: Email
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Answered in 7 minutes by:
11/7/2016
Email technician: Josh, Computer Enthusiast replied 1 year ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,333
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 1 year ago

Click here: https://www.facebook.com/login/identify?ctx=recover&lwv=110

Enter your email address and press Search

The first option allows you to sign directly into your Hotmail account so that no code needs to be sent. Please click on "Use my Hotmail account" and press Continue

From there, you can reset your account password. Please let me know if that does not work otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

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Email technician: Josh, Computer Enthusiast replied 1 year ago

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Email technician: Josh, Computer Enthusiast replied 1 year ago

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Ask Josh Your Own Question
Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,333
21,333 Satisfied Customers
Experience: Email expert with over 5 years experience

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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