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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Well it is not my email, but my wife's. I bought her a new

Customer Question

Well it is not my email, but my wife's. I bought her a new phone and she cannot get the phone out of a certain screen because it does not recognize her gmail log on information. The phone is stuck on emergency call screen.
JA: How long have you had this issue with your Gmail account?
Customer: She was trying to program the new phone and made up a new account. Only a day or two.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Phone
JA: What troubleshooting have you tried?
Customer: I have removed the battery, reboot. and It ask to sign into a wifi network but is unable to do so. We have tried several different Wifi networks but to no avail.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Email
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me please the make and model of the phone?

thank you

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