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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I need to change the password for my email account, it has

Customer Question

I need to change the password ***** my email account, it has already been changed at Cincinnati Bell.
JA: Just to clarify, what email service provider are you using for this account?
Customer: windows live mail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through my web browser ( I have the windows live mail icon on my desk top
JA: What troubleshooting have you tried?
Customer: How do I change my password ***** this account?
JA: Anything else you want the email expert to know before I connect you?
Customer: I need to postpone this for a while----I just have people come to clean my carpets. Sorry.
Submitted: 8 months ago.
Category: Email
Expert:  Randy Computer Tech replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this. What is the email address please?

You can reply to me here by typing in the box below please.

Customer: replied 8 months ago.
I have already paid $37 and Have not received anything to help me just a request for more money to have the same question taken care of
Expert:  Randy Computer Tech replied 8 months ago.

I am sorry about the difficulty. Those are only optional additional services in case you need them.