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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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For some reason, when I click on the outlook icon, it simply

Customer Question

For some reason, when I click on the outlook icon, it simply clicks and goes no further. I just upgraded to the latest version of IOS and it made no difference. My address is***@******.***
JA: How long has this been an issue?
Customer: about a week
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my desktop, but it is the same on my iPhone and my tablet
JA: What troubleshooting have you tried?
Customer: none. i am techno ignorant!
JA: Anything else you want the email expert to know before I connect you?
Customer: No, just need to retrieve outlook--i have 5 years of contacts there
Submitted: 8 months ago.
Category: Email
Expert:  Richard replied 8 months ago.

Hi there and welcome

This is an issue on your iPhone or another device?

Please let me know

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