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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Might have corrupt files in 2010 can I download 2016 and

Customer Question

might have corrupt files in 2010 can I download 2016 and start from scratch
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: comcast
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and browser
JA: What troubleshooting have you tried?
Customer: nothing
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  Jess M. replied 9 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me what problems are you having that you think you have corrupt files?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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