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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
On the computer where you are trying to make and edit videos, is it running with Windows Vista, 7, 8 or 10?
Also, what device do you use to capture or record videos?Please let me know by replying to me here so that I can help you further.
Thank you for writing back and I am very sorry for the confusion. We guarantee our service and you can always process a refund if you are not satisfied.
Do you want to continue with your question/request? Or do you want to just process the refund?