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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I need to change my password for my gmail because I forgot

Customer Question

I need to change my password ***** my gmail because I forgot how I logged in.
JA: How long have you had this issue with your Gmail account?
Customer: I just realized that my wife was reading my email.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: from my PC. It is set up with a short cut.
JA: What troubleshooting have you tried?
Customer: None, I don't know how to log in! I just need to reset my password!
JA: Anything else you want the email expert to know before I connect you?
Customer: That's it just want to use my password ***** I log in!
Submitted: 10 months ago.
Category: Email
Expert:  Bruce Wilner replied 10 months ago.

You "want to" use your password ***** you log in?

Why? Is it fun?

Or is your concern something to do with whether the browser is remembering passwords across sessions?

This is a new one to me -- "forgot how [you] logged in," "[WANTED TO] type password," etc.

Customer: replied 10 months ago.
I don't type a password ***** I log in it is done from a short cut. Then I just need to know how to login to gmail!!!
Customer: replied 10 months ago.
You are no help and I just paid $47!
Customer: replied 10 months ago.
you people are no help I am cancelling my payment!!!
Customer: replied 10 months ago.
No I don't was to securely connect.
Expert:  Bruce Wilner replied 10 months ago.

O.K., now I am utterly lost. What, pray tell, is a "shortcut"? A Windows shortcut is a file system entry. You are talking about nothing related to this. As for "know how to login to gmail," what's there to know? Set a link to it; call it "log in to gmail"; then surf there. I have no idea what procedural details you feel you are missing.

If we're of no help, perhaps that's because you haven't asked any question that can actually be answered meaningfully. I'm still stuck on "don't know how to log into gmail." THERE AIN'T NOTHING TO KNOW!

Expert:  Bruce Wilner replied 10 months ago.

On top of which, PERHAPS you would be kind enough to share your logic with me.

You started with the notion that you "HAD TO" change your password--because you "DIDN'T KNOW" how to log into gmail.

I am still trying to decipher this.

Expert:  Bruce Wilner replied 10 months ago.

Now I have hacked through your "shortcut." Did a friend or relative set up a desktop shortcut to you? Perhaps you could ask that friend or relative to set a bookmark so you can access it within the browser.