How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have been a hotmail user for many years but have recently

Customer Question

Hi I have been a hotmail user for many years but have recently forgotten my password ***** tried recovery password ***** times without success Is there any other way I can retrieve my password ?
I am still able to access the hotmail on my smartphone as I kept myself signed in but would like to use my iPad and computer as well
Regards
Cecilia
Submitted: 11 months ago.
Category: Email
Expert:  Kelly Scriven replied 11 months ago.

Hello, my name is ***** ***** I am one of the Experts here at JustAnswer.com. I will be happy to assist you with your email setup today.

What kind of smartphone do you have? Is it an Android operating system, or is it an iPhone?

Is your computer a PC or a Mac?

If your email is still set up on your smartphone, and you can still access it, you should be able to go into settings, and see if there is a setting for Authorized Devices, or something along those lines. If you find something like that, you should be able to change those settings.

Can you provide me your email address for troubleshooting purposes? For your security: Please DO NOT send any passwords.

Thanks!