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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I got my pc cleaned and they removed my program to download

Customer Question

I got my pc cleaned and they removed my program to download my message directly on my pc I can only read my message on the telus web site what do Ineed to dowload
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: outlook ***@******.*** is my adress
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my pc , is my first source for printing, they also come on my Iphone and I pad
JA: What troubleshooting have you tried?
Customer: the program on my pc, the one I am using now to write you is the one missing the program
JA: I'm an assistant to the email technician. I work with them to help customers like you.
Customer: on sunday morning I will take any help I can get
JA: Anything else you want the email expert to know before I connect you?
Customer: i don't think so, I don't have anything secret if he need to get on my pc
Submitted: 9 months ago.
Category: Email
Expert:  Cody replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?