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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I was informed that my email account -

Customer Question

I was informed that my email account -***@******.*** - was suspended on Tuesday, Nov. 1. I don't know why
JA: Just to clarify, what email service provider are you using for this account?
Customer: I am not sure, it was set up for me
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through my phone and web browser
JA: What troubleshooting have you tried?
Customer: i am sorry i don't know how to do that
JA: Anything else you want the email expert to know before I connect you?
Customer: am i supposed to pay for my email with google
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me HOW you access your "*****@******.***" email account in your computer? Do you usually go to, then sign in there?
Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 8 months ago.
I just normally type 'gm' and it takes me to my account automatically
Expert:  Jess M. replied 8 months ago.

I am referring to accessing your email on the computer. Where do you type gm? Is it in the web browser?

Expert:  Jess M. replied 8 months ago.

Thank you for requesting for Secure Remote Assistance. Unfortunately, there was an error from your end when I tried to accept your request.

Please allow me few minutes to try to accept your request again.