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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot access my e-mails, windows live, web browser, I don't

Customer Question

cannot access my e-mails
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: windows live
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I don't know anything as it never happened in six years
JA: Anything else you want the email expert to know before I connect you?
Customer: don't know why
Submitted: 10 months ago.
Category: Email
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me what is the email address you are using from within Windows Live Mail

and what happens (error message) when you are using it?