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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to recover my password for my hotmail account. I

Customer Question

I am trying to recover my password ***** my hotmail account. I have a different cell phone number and can't change it from my one listed
JA: How long have you had this issue with your Hotmail account?
Customer: probably past 3 months
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my laptop or public computor
JA: What troubleshooting have you tried?
Customer: tried to send it to another email I have but never have enough info to complete
JA: Anything else you want the email expert to know before I connect you?
Customer: just that I have tried several times and they blocked me
Submitted: 8 months ago.
Category: Email
Expert:  Randy Computer Tech replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the email address please?

You can reply to me here by typing in the box below please.