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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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It is not the email. my desktop locked me out. shaw, web, I

Customer Question

it is not the email. my desktop locked me out.
JA: Just to clarify, what email service provider are you using?
Customer: shaw
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: I reset my pw--failed.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Email
Expert:  Viet - Email Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Does your desktop have windows xp, vista, or 7 or 8 or 10?

What's the error or message?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 8 months ago.

Is this a new computer, or was it working fine previously?

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,