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Hi Brad, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows Vista, 7, 8 or 10?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Can I remotely access your Windows 10 computer so that I can directly check and fix the problem while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
Thank you for sending the request. However, there was an error from your end when I tried to accept it. Please give me a few minutes to try accepting it again to see if the error is gone
I cannot see anymore the request that you sent. So now I will send the same offer, so that you can accept it from your end. See if the error is gone this time. If the error persists, it can mean that your bank is blocking the transaction.
Please try to accept the offer, I believe there is a button to click in order to accept the offer.
Are you chatting with me right now using your computer? Please scroll up or down on the chat screen to see the offer and accept it.
I can see that there is still an error from your end when accepting my offer. This is because your bank could have been blocking the transaction. Please try to call your bank to confirm to them that you are indeed doing this transaction and then try accepting my offer again.