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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My phone just went through an update and i't saking for my

Customer Question

My phone just went through an update and i't saking for my apple ID and I have no idea what that Id is
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: It's an IPhone 5 throught AT & t, my account is in gamil
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Computer or phone
JA: What troubleshooting have you tried?
Customer: It dosnt allow trouble shooting, it wants the aple ID or i remain locked out. I'm out of town at at conference RIGHT NOW and this is a TPITASS
JA: Anything else you want the email expert to know before I connect you?
Customer: Can they program my phone NOT to take updates EVER AGAIN
Submitted: 8 months ago.
Category: Email
Expert:  Randy Computer Tech replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is your first and last name and also the email address that you may have used when you first set up the iPhone?

You can reply to me here by typing in the box below please.

Customer: replied 8 months ago.
Wes Rainer / ***@******.***
Expert:  Randy Computer Tech replied 8 months ago.

Okay, thank you. Give me a moment to check on this please

Customer: replied 8 months ago.
That is incorrorrect! Can I get assistance with this or NOT?
Expert:  Randy Computer Tech replied 8 months ago.

yes,

Expert:  Randy Computer Tech replied 8 months ago.

I have verified your Apple ID as ***@******.***, we will need to answer a few security questions to reset the apple id password.

What is your birthday, the day, month and year please?

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