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Hello, how are you?Where do you see that message?May I connect with you directly on this computer so we can diagnose the other from there?
Thank you. Please accept the remote support offer, then From your computer click the following link:
https://ngmt.screenconnect.com/?Session=de963191-057c-44b3-afb7-37ed899b73fcThen click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin