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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My other computer is locked with the statement that my" IP

Customer Question

my other computer is locked with the statement that my " IP 162.227.63.74
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell DKXVD. RUNNING WINDOWS 10.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: WEB BROWSER
JA: What troubleshooting have you tried?
Customer: NONE
JA: Anything else you want the email expert to know before I connect you?
Customer: NO
Submitted: 11 months ago.
Category: Email
Expert:  Martin replied 11 months ago.

Hello, how are you?

Where do you see that message?

May I connect with you directly on this computer so we can diagnose the other from there?

Customer: replied 11 months ago.
MESSAGE IS ON SCREEN.
YES YOU MAY CONNECT DIRECTLY.
Expert:  Martin replied 11 months ago.

Thank you. Please accept the remote support offer, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=de963191-057c-44b3-afb7-37ed899b73fc

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin