How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Thank you. this message is from at. Just opened a package

Customer Question

thank you. this message is from John at***@******.***. Just opened a package ordered Sept. 27, 2016, order #(###) ###-####1949854 and received Oct. 1,2016, for Honeywell twin pack air filters. there was only one filter and about 25' of packing in the box. Would like to get the other filter shipped. will you please check this out for me?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Frontier
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Usually by Email because I don't hear well, but would be willing to try the phone. Phone #(###) ###-#### Thank you
JA: What troubleshooting have you tried?
Customer: Do not know what else I could tell you. Have Email in my hand from showing shipping confirmation dated Sept. 29,2016. But package just contained one filter. This order was only offered as a twin pack.
JA: Anything else you want the email expert to know before I connect you?
Customer: Only if you need any particular information, or if you want to phone me.
Submitted: 11 months ago.
Category: Email
Expert:  bbao replied 11 months ago.

Just take a picture to show only one filter in the package as you opened it first time, then go to Order History of your Amazon account, find the item and choose "Product Support" to submit your issue, as shown below.