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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Simple really, pc was hacked got it cleaned and hacker

Customer Question

hi, simple really, pc was hacked got it cleaned and hacker blocked not i cant log into my account to change my password
JA: Have you contacted anyone about your account?
Customer: yes and some guy overseas wants $200 just to me to change a password
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: sign in helper, questions and answers and it always tell me to go to account page to change it but i cant to it, wont let me in, says password ***** *****
JA: Anything else you want the email expert to know before I connect you?
Customer: yea, im tired of it
Submitted: 11 months ago.
Category: Email
Expert:  Sandy replied 11 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 11 months ago.

May I know about this email account provider? hotmail/yahoo/gmail or other.

Customer: replied 11 months ago.