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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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When i try to open my email on outlook on a mac the think

Customer Question

when i try to open my email on outlook on a mac the think wheel appears and the screen freezes. my wife can open her email no problem my email address is***@******.***
JA: How long has this been an issue?
Customer: two or three weeks
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through the web browser
JA: What troubleshooting have you tried?
Customer: i have deleted everything in my in box and junk mail
JA: Anything else you want the email expert to know before I connect you?
Customer: i am speaking to you visa friend as i am in a remote area all other applications on the computer work fine. are you going to connect to my computer
JA: No. I'm the email technician's Assistant.
Customer: ok so what are you going to do
Submitted: 9 months ago.
Category: Email
Expert:  technicalcat replied 9 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Does your outlook close after it freezes?

Customer: replied 9 months ago.
no i cannot do anything
Customer: replied 9 months ago.
you would have to connect to the problem computer and not the one i am using to contact you
Expert:  technicalcat replied 9 months ago.

Yes, I sent you an offer for remote support. This would be the fastest and most effective way to solve the problem. Would you like me to connect and fix this for you while you watch? If so, please accept the offer sent. thank you.

Customer: replied 9 months ago.
i cannot watch i am not in same location as the problem computer i am speaking on behalf of a friend in a remote location How do you connect
Expert:  technicalcat replied 9 months ago.

It's just a link. If you'd like, you can send the link to your friend to run the remote on the problem computer.

Customer: replied 9 months ago.
thank you but I think we will have to send the computer out
Expert:  technicalcat replied 9 months ago.

I'm not sure I understand your last reply. Do you still need help ?

Customer: replied 9 months ago.
No thank you.
Expert:  technicalcat replied 9 months ago.


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