How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Somehow I lost google chrome and my emails, the email

Customer Question

somehow I lost google chrome and my emails, the email address I sent you isn't the one I use, how can I get my email to the address I need
Submitted: 8 months ago.
Category: Email
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What device do you wish to use to get email to the address you need ? a computer, a tablet, or a smartphone?

Customer: replied 8 months ago.
desk top computer
Customer: replied 8 months ago.
are you there
Expert:  Russell H. replied 8 months ago.

I apologize - another Expert has already responded to your first question on this subject, a little earlier.

His reply may be seen and taken up at

Would you rather take it up with that Expert, or shall I continue to assist you?

Customer: replied 8 months ago.
already started with you so please help me, I need to get to my [email protected] address, i'm expecting a job verification
Expert:  Russell H. replied 8 months ago.

I see.

When you use your desktop computer, can you access that address, to log in to your


at login / account ?

If not, what error do you get?

Customer: replied 8 months ago.
it goes to the other address which I no longer use, i'm considering letting you do it remotely for me but the $52 fee is kind pricey for me
Expert:  Russell H. replied 8 months ago.


Try using another web browser! That's simple enough, and you can do it yourself.

If it goes to the other address on Internet Explorer, try Firefox, and vice-versa.

Customer: replied 8 months ago.
alright thank you I will give it a try
Expert:  Russell H. replied 8 months ago.

If the other browser program just brings up the 'other' email address... then

1. log out of it. Sign Out of it.

2. enter your own email address in its place, to log in with.

3. we can also try clearing cookies, for specifically Google, which will also get the browser away from any fixation on the 'other' email address.

Related Email Questions