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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I can't access my gmail and Google has the wrong telephone

Customer Question

I can't access my gmail and Google has the wrong telephone number to send the info to. How do I contact them to give them my correct telephone number ?>
JA: How long have you had this issue with your Gmail account?
Customer: three days and
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Normally, I access it daily through google
JA: What troubleshooting have you tried?
Customer: I have tried all the procedures on my computer, but I go around in circles. If I can give my correct telephone number to Google, they will supply the code I need. But how ?
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Email
Expert:  bbao replied 8 months ago.

Technically the telephone should be not wrong as it was verified when the Google account was created. Do you mean you changed your phone number but didn't update the number in your Google profile? Do you have any possibility to access the previous number?

Alternatively do you have 2nd email address registered with your Gmail account?

Customer: replied 8 months ago.
I have been unable to locate a Google profile - I would have provided an update if I had been able to find it. Do you have it? at
Customer: replied 8 months ago.
How can I access Google profile?
Expert:  bbao replied 8 months ago.

If you have the correct username and password, you may access your Google profile from here.