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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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One of my Big Fish games Samantha Swift and the Fountain of

Customer Question

one of my Big Fish games Samantha Swift and the Fountain of Fate has a virus on it, and McAfee has quarantine this game. It's the only one that is like this. What can I do, I have had this game for a very long time, I have alot of Big Fish Games. Please see what you can do your line. Thank you Nancy
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: AOL
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I just click on my mail icon
JA: What troubleshooting have you tried?
Customer: Deleting the game and re-instaling it. Several times
JA: Anything else you want the email expert to know before I connect you?
Customer: none of my other Big Fish games are having problems this is the only one Samantha Swift and the Fountain of Fate game
Submitted: 8 months ago.
Category: Email
Expert:  Bryan replied 8 months ago.

Hi and thank you for your question.

It looks like McAfee is incorrectly flagging your BigFish games as malware; when did this issue first start?

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