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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I am not getting the photos that accompany e-mails showing

Customer Question

I am not getting the photos that accompany e-mails showing up. I have had my computer in for servicing and also gone to Rogers - my internet supplier. I have beentol
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Windows 10 - Toshiba laptop. However, photos are not showing up on my new Apple I-pad either. I cut off before I finished before ... I am not getting the photos on my i-pad either.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Usually on my latop
JA: What troubleshooting have you tried?
Customer: I have put the laptop in for servicing as I thought there was something wrong with the machine. I have also, at their recommendation, gone to Rogers. When we opened up a g-mail account, the pictures showed up very clearly. I do not want to go to g-mail unless absolutely necessary !!!
JA: Anything else you want the email expert to know before I connect you?
Customer: NO
Submitted: 9 months ago.
Category: Email
Expert:  Kris Rodgers replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 9 months ago.

You're not getting photos in your emails, correct?

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