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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot send emais. I type and press send they don't go

Customer Question

i cannot send emais. I type and press send they don't go anywhere. I have sent them to myself but they do't go to my mailbox
JA: Just to clarify, what email service provider are you using?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: just on my computer. Whenti gurn my computeron Ipein B
JA: What troubleshooting have you tried?
Customer: I have contacted number listedon one of your web sites and I was told they couldn't help me because is was a landline. I now called the number on my phone bill for support
JA: Anything else you want the email expert to know before I connect you?
Customer: For a couple of weeks I couldn't receive either. that cleared up by itself.
Submitted: 9 months ago.
Category: Email
Expert:  Jess M. replied 9 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Just to confirm, is your email address ending with

Also, what email program are you using to send and receive emails? Is it MS Outlook 2016? The Mail app? or are you using a web browser like Internet Explorer, Chrome or Safari?

Please let me know by replying to me here so that I can help you further.

Best regards,